Most airlines have a method with which they deal with passenger or customer complaints. Some operate a dedicated phone service along with an online enquiry form. Others may just have an email contact. These services may allow you to register a concern or make a claim for lost luggage.
Some airlines have strict standards that they must comply with depending on local laws and their own timetables.
Have you needed to make a complaint to Tiger Airways?
Has your complaint been resolved to your satisfaction?
How long did it take Tiger Airways to return your call or email?
Any other issues or problems with Tiger Airways complaints process?
Post your review and comments below.
My childred lost their luggage from Singapore to Manila via Tiger Airways on April 9, 2012 flight No.2728 It didn't came out from the conveyor. They lodge a complaint with manila airport. we received an emailed stating that the luggage was still in singapore. how can we retrieve said luggage. how can we reachedtiger airways
ReplyDeleteMy family and I flew to Perth with Tiger Airways in January 2012.
ReplyDeleteWe spent a week in Perth.
We arrived at the check in to be told that we were one minute late for checking and we've missed our flight.
Following a long and robust discussion with the Airline, I decided to purchase six tickets at a cost of $500 plus. We returned the next day to be told that the flight had been delayed by several hours.
After a long wait, we boarded the flight. The flight was grounded because of technical difficulties ( GPS). I believe the flight had similar problems coming from Melbourne. There were further delays on the flight, without food or refreshment. We were told to disembark and catch a different flight. We took the option of travelling the next day. Having spent a considerable time at the airport, we took a bus and booked in a nearby hotel. We were told by Tiger Airways that the cost of the hotel will be reimbursed but can take up to 6 weeks. We had to come up with the money for our hotel.
We arrived at the checking in the next day and observed a number of patrons still checking despite the fact that the checking time had already elapsed. We were initially turned down because we were one minute late.
Upon my return to Melbourne In January 2012, I completed the hotel reimbursement form and together with a very detailed letter expressing my dissatisfaction at the Airline. I have forwarded several correspondence to the Airline Complaint Division and has not received one reply to date. How about for Customer Service????
About a month ago , completed an online complaint form and submitted to Tiger Airways. I was informed that somebody will be in touch with me within 2 days. Still no reply.
I have decided to take the matter to the VCAT.
I am having the same problem of no reply from the Customer Service department. I sent a letter in April and then a second letter in July plus registered online complaint. Still not reply. How do you get your money back from this company.
ReplyDeleteMY COMPLAINT IS SIMILAR TO THE ONE UP TOP. MY NIECE WAS STANDING IN LINE AT THE CHECK IN CUBICLE IN BRISBANE DOMESTIC TERMINAL AND I SAY CUBICLE CAUSE WHERE IT
ReplyDeleteWAS IT WAS SITUATED WAS AROUND THE BACK OF OTHER AIRLINES NICE CHECK IN COUNTERS. ANYHOW MY NIECE WAS THE SECOND PERSON STANDING IN LINE WAITING TO CHECK IN 45 MINUTES BEFORE THE FLIGHT WAS DUE TO LEAVE AND AFTER THE PERSON THAT WAS BEING SERVED FINISHED THEY CLOSED THE CUBICLE AND SAID THAT THE GATES WERE SHUT AND YOU WOULD HAVE TO PAY $85.00 TO GET ON ANOTHER FLIGHT. I THINK THAT IS DISGUSTING HOW THEY CAN RIP PEOPLE OFF. YOU ARE THERE ON TIME AND THEY DO THAT TO YOU. FUCK TIGER AIRWAYS THEY SUCK. NO CUSTOMER SATISFACTION AND MY NIECE HAD HER 3 YEAR OLD SON BOOKED ON THAT FLIGHT. TIGER AIRWAYS SHOULD CHANGE THEIR NAME TO EZZZY MONEY AIRWAYS CAUSE THEY MAKE THAT WHEN PEOPLE ARE THERE ON TIME THEN THEY SHUT THE GATES WHEN YOU HAVE BEEN IN LINE ON TIME WAITING. FUCK YOU TIGER AND FUCK THE PLANES YOU FLEW IN ONE. SHAME SHAME SHAME
I have a problem that went unanswered too. I have purchased the additional insurance. When the flight delayed caused me problems on a connecting flight I hv to repurchase another airline. When I sent in inquires, no response. When I call in no one picks up....just on hold forever.... Seems is cheating to customers...why bother to sell insurance if do not intent to provide any response? I will NEVER fly tiger again....
ReplyDeletei am supposed flying with my friends to clark for my birthday on 10th December as a group of friends travelling together.
ReplyDeleteNow you have moved their flights to 11.20am on 9th december, leaving me to travel alone on my birthday.
i will not pay rebooking fees, just because YOU changed my friends schedule and not mine, waste of money. sop i am left alone on my birthday.
[also there is no email address on your website, so how do i contact you other than calling the call centre AGAIN - NO HELP, just ask me to pay more money!!!].
i am very unhappy about this, i am going to be alone on my birthday - that is why we are going to angeles in the first place. as regular customer of tiget air you should treat people with more courtesy.
very unhappy. andy.